Shocking expierience on 1st claim

I recently changed to King price insurance. I was very happy with the initial service.

Unfortunately I had a little bumper bash on Friday 28th of may - due to the tow driver insisting the car was undrivable even though no physical damage to the wheel - I decided to listen rather and let them tow it. The lady said the claim was logged and I needed to just call in with SAP number. On saturday I called to no avail. On Monday I called and had to log the claim from scratch which I didnt mind as the lady was very friendly. I was then told my loan car would be ready at 12... Upon arriving that the loan car place - the car was not ready and would be only avaliable at 5pm, The lady felt sorry for me and gave me another car as I had to fetch my son from school. She then proceeded to swop the car the next day - and I appreciated her communication and understanding as it wasn`t her fault the promise was made.

Consistantly I had followed up only to be told that someone will call me with an update. The assesor called me and said that my car was ready to go to the repair centre in pretoria west - they just need approval. Two weeks later and nothing... Eventually after using the call back system last week a lady called me to tell me they are waiting for SAP confirmation and previous insurance history. She also promised to escalate my situation.

I continually receive the following email:

Dearest Jesica

Policy no. KP*** Claim no. CKP***/2 Client's name Jesica Roux ID no. * We’re working hard on your King Price claim

We know you’re waiting eagerly for your claim to be resolved. We just wanted to let you know that we’re working on it as a priority, and we’ll let you know as soon as we have any news!

Not only did I do a callback 23/06 yesterday but I now have realised that I have to return my hired car on 01/07.... and King price has yet to actually tell me my car is being repaired....

I was fully honest in my policy and all my questions so I don`t understand why it is taking so long. I am beyond disappointed in the attitude and considering that the parts might take longer due to covid. This is the most horrible experience after changing my insurance and the after care sales leaves a bitter taste in my mouth