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Tania S
1 reviews | Active since Jan 2011
22 Aug 2024, 16:36
Shocking Call Agents
Dear King Price, you got my details from somewhere, your very rude call centre agent calling from a 013 number at 16:30 today 22 Aug 2024. Just slammed the phone down when I said I don't need insurance. She didn't give me a chance to advise to remove me from your dialer. This is unacceptable.
You need to train your staff better and trust me due to this experience I will never consider you brand.
What your agents don't realise, you've lost a possible future client due to your agent's behaviour.
Please ensure you remove me from your dialer list immediately. I do not wish to be contacted by King Price ever!
Helpful (0)
Replies (4)0
Replies (4)
King Price Insurance's replyOfficial
23 Aug 2024, 08:32We work with several 3rd party marketing affiliates who utilise their own databases for this type of marketing. Please provide us with the number you received the contact on as well as the number it came from so we can investigate further.
King Price Insurance's reply23 Aug 2024, 08:32
Official
We work with several 3rd party marketing affiliates who utilise their own databases for this type of marketing. Please provide us with the number you received the contact on as well as the number it came from so we can investigate further.
TS
Tania S's updateReviewer Update
23 Aug 2024, 09:20+*** 3rd party or not, they phone saying they are phoning on behalf of King Price, you got my number on this review and you could've checked your dialer and logs for the call and the recording.
I've worked in this environment and rude Call Centre agents are damaging your brand forever
I've worked in this environment and rude Call Centre agents are damaging your brand forever
TS
Tania S's update23 Aug 2024, 09:20
Reviewer Update
+*** 3rd party or not, they phone saying they are phoning on behalf of King Price, you got my number on this review and you could've checked your dialer and logs for the call and the recording.
I've worked in this environment and rude Call Centre agents are damaging your brand forever
I've worked in this environment and rude Call Centre agents are damaging your brand forever
TS
Tania S's updateReviewer Update
23 Aug 2024, 21:21I at no point complained or raised POPI you not wanting to take responsibility for shocking agents that represent your brand, makes me realise again that you have no idea how to engage with prospective customers.
Hiding behind a canned generic response is just weak and does nothing about the issue that I actually raised.
Thank you for confirming that I won't be contacted by King Price or any of your 3rd party agents
Hiding behind a canned generic response is just weak and does nothing about the issue that I actually raised.
Thank you for confirming that I won't be contacted by King Price or any of your 3rd party agents
TS
Tania S's update23 Aug 2024, 21:21
Reviewer Update
I at no point complained or raised POPI you not wanting to take responsibility for shocking agents that represent your brand, makes me realise again that you have no idea how to engage with prospective customers.
Hiding behind a canned generic response is just weak and does nothing about the issue that I actually raised.
Thank you for confirming that I won't be contacted by King Price or any of your 3rd party agents
Hiding behind a canned generic response is just weak and does nothing about the issue that I actually raised.
Thank you for confirming that I won't be contacted by King Price or any of your 3rd party agents
King Price Insurance's replyOfficial
26 Aug 2024, 09:46Our sincerest apologies for the negative experience.
King Price Insurance's reply26 Aug 2024, 09:46
Official
Our sincerest apologies for the negative experience.