**** Service

I am so upset with regards to the service we received, so we were in an accident on the 14th of October 2018 we phoned the insurance and the services was great but two weeks later they let us know that they are unable to get the accident report and we must get it and send it to them which we did at a cost to us of R190.00. So this is now the 1st of November and 3 days later they let us know that the car was being sent for repairs finally end at sight but then they call us to let us know we had to drop something at the mechanic which we did the same day, when my husband gets there he sees there is a new dent that wasnt there when the car went he phones them on Monday 19 November to inform them about the new dent and they said they will look into it, today he phones again to find out when we will get the car as the rental car we had was only for a month and we have no transport now, this is when they inform us that they actually writing the car off and we have 24 hours to let them know if we taking the car or the money.............................SERIOUSLY they wait for us to phone and why all of a sudden now after he informed them about the dent which wasnt there when the car was taken away, now we sitting in a position where we have no car and we having to look to buy a new car more then a month later....This is the worst service i have ever received. 1. They wait 2 weeks to let us know they cant get the accident report which i got within a couple of hours. 2. They wait 2 weeks to let us know they decided to write the car off 3. We had to follow up and only then did we get informed about the car being written off. 4. I had to pay for a accident report 5. They only decide to write the car off after they we informed that there was a dent on the car that wasnt there when the car was taken. If this is the service they provide then i dont know cause seriously this is bull****.