Shan restored my confidence in King Price

After an initial battle to be kept updated and numerous calls and logging into the app to check the claim status because of poor handling by the previous claims consultant Sebastian, Shan Edward was assigned to my claim when Sebastian went on leave and from then on the level of service improved tenfold, she would call, was very responsive to emails and we walked the claims process together. Whereas Sebastian could not be bothered.

I hope that Sebastian learns from his colleagues what client service should be! I nearly cancelled my policy with King Price