1 reviews | Active since Apr 2021
Shady Repairs & Poor Service!
I’ve been with KP for 5 years with one claim submitted. The repairs (not replacement) done on the vehicle were questionable to say the least. The vehicle was returned twice to the said panel beaters because of poor workmanship. Initially the car looked fine however over time the colour of the paint has changed! I raised a complaint & KP could not have been bothered to call – instead they sent an email & put me in touch with the panel beater who did absolutely nothing! There was no follow up call from KP. The cherry on top is when they increased my premium – I told them I am cancelling & only then I receive a call to address my issue (which they didn’t even try to attend to). You have no business in being an insurer if you don’t provide the service for the premium paid!
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We've referred your concerns to the relevant team and will be in contact to discuss.
Please accept our sincere apologies in the meantime.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We've referred your concerns to the relevant team and will be in contact to discuss.
Please accept our sincere apologies in the meantime.
To prove my point, it’s been two days since I posted this - not one phone call or email from your team. It’s not surprising.
To prove my point, it’s been two days since I posted this - not one phone call or email from your team. It’s not surprising.
As per the feedback we received from the repairer is that they tried calling you three times on the 4th of Feb but to no avail. The head office of the repairer is aware of the matter and would like to address it with you. A follow up has been sent to the repairer to try calling again.
As per the feedback we received from the repairer is that they tried calling you three times on the 4th of Feb but to no avail. The head office of the repairer is aware of the matter and would like to address it with you. A follow up has been sent to the repairer to try calling again.