Shady Deals and Disgusting Service

We've unfortunately had to submit 2 claims now in the space of 2 weeks. Something we didn't have to do ever while being a client. For the last few years

We had a leak in our roof. I contacted the call center and chatted to Khetiwe who said she had logged a claim and someone would contact us. We heard nothing..and after numerous attempts to contact king price again we had to resort to using a private plumbing service. When they did eventually send someone 2 days later... a tiny part was replaced for R150 and I was told to pay an access of 2500.

The supplier had quoted over 6000k!

I was then contacted by the supplier and asked for payment of the access which I told him was being disputed. When I did that..The supplier very quickly changed his mind and decided he would "absorb the cost". This sounded very ***** to me.

Now we have a leak in the same pipe! Suppliers were sent out. We were waiting for approval from head office. Next thing the supplier packs up and says King Price said work will resume tomorrow. We still have a leak! And King Price has knocked off for the day. I must now AGAIN get a private plumber to fix the issue. I am not paying for this again. KING price..You will cover my private expenses for my inconvenience that u have caused.