Settling of claim

With regards to a claim I submitted for the replacement of my washing machine I was not impressed with the manner in which I was delt with! Your consultant was rude & did not listen to my request when it came to finding a service provider to replace my machine! Which once again only prolonged the process & time to replace my machine. I honestly don't even know why I even bothered telling her my frustration with regards to whom & where these service providers are located. Not impressed at all she is totally ***********, unfortunately I do not have her name.