VH
Vukile H
1 reviews | Active since Sept 2019
17 Feb 2021, 22:05
**** service - they work like home affairs department
I took up cover for my vehicle and premium included a tracker. I picked my car on the 19 December 2020 and activated cover. They have been taking money from my account. But tracker is still not fitted two month later. If my car get ****** or highjacked I am sure they will come up with excuses not to pay. I hsve tried many times to engage their customer service on this issue including one of the supervises in tjiet call centre.
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King Price Insurance's replyOfficial
18 Feb 2021, 10:45Although we never really enjoy hearing that our clients have been frustrated or disappointed by us or our service providers, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. We will urgently follow up with Matrix to see what went wrong and get this sorted out for you.
King Price Insurance's reply18 Feb 2021, 10:45
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us or our service providers, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. We will urgently follow up with Matrix to see what went wrong and get this sorted out for you.