Service not worth paying for

<p>I contacted King price claims department Thursday 27th October to notify them that during the night my vehicle was broken into and that I needed to have a side window replaced. The first call went well, with my claim being approved except for the smash and grab film which was on the window ( Window comes directly from the agents already tinted) I was notified that Autoboys would be in touch with me shortly.</p> <p> </p> <p>I requested that my policy be updated with smash and grab- as this wasnt listed when I joined them - Albeit the question was never asked - I received a phone call from a gentleman who was responsible to update my policy, except he was insensitive and arrogant, instead of actually trying to assist me he assisted me in ensuring I wont use King price again.</p> <p> </p> <p>I had to contact the claims department 5 times after that - Between 8 am and 12 I made 6 phone calls to follow up what is happening with my claim, who will be contacting me, when can I expect to be contacted etc.</p> <p> </p> <p>I eventually contacted autoboys myself only to find that they have been given the incorrect contact details from your claims department. The guy who tried to assist me was helpfull enough however I was not happy with the duration that it would have taken to supply the window as well as the fact that it is not a geniune replacement side window.</p> <p>I declined the service and notified King price I will use my own supplier ( VW Hatfield Bryanston) and claim the cost ( what they would have paid should autoboys have done the work) back from them. In order to know what the cost was, it was agreed that autoboys would send a quote and that would be the figure king price would re-imburse me. ( I thought happy days)</p> <p>Additionally to this I have been calling king price claims department a further 3 times during last week and this week requesting this quote, nothing has been produced. I genuinely cannot accept such atrocious service from a SERVICE PROVIDER. The cost of my phone calls, the cost of my time all add up and are actually valuable to me, these dont mean a thing to king price.</p> <p> </p> <p>As of now I am footing this bill, more happily than fighting to receive service from someone who claims to provide royal service.</p> <p> </p> <p>My policy will be cancelled and I will happily move back to my previous insurance company who in fact will cost me the same as your " royal service"</p>