Service not delivered

No communication was done with me regarding the claim approval. I just received 7 sms advising today they dropping the claims card in Soweto and I am in Limpopo as we speak attending to my sick mom.

I later received an email from assessor on which I responded yesterday morning that I need to be settled in cash.

I was advised they will stop the Ram from delivering the cards but no I still get sms that they coming through today

I have send a WhatsApp message yesterday to king price requesting cash settlement because most of the items have been replaced, secondly I buy my items online.

I requested a callback today and I spoke to a claims consultant who advised she will get back to me with 30 minutes

It’s been an hour and no one called me back