Service non existent ...empty promises

Pathetic customer service. My home was broken into. I made 6 calls to lodge a claim only to be told we will call you back. I have a hole in my roof as a result of the burglary. I spoke to Karabo, Ethan, Annemarie, and none of them have called me back. 24 hours after the break in and still no call. I dont give you ppl issues to pay and i expect customer service. Highly dissapointed