Service is a disappointment

<p>I feel I have no choice but to go to Hello Peter with King Price regarding their service. I had an unfortaunte incident where my vehicle was ****** about a month ago. This was the first time I had experienced such an incident. Johannes Swarts was th claims consultant appointed to assist me with my claim. In the beginning he was very helpful and gave the support required then suddenly he just stopped responding to my emails with my enquiries. Firstly I had to follow up with him to find out if my vehicle was released from the VIS impound. Then my vehicle went to the KP A1 yard - he provided information but I had to make arrangements to go and view my vehicle. Secondly, Barneys Panelbeaters and Truck Services were appointed to repair my vehicle. 2 Days after the claim was approved I contacted Barneys to see if there was any news on my vehicle. Barneys did not have my vehicle then. I then called King Price and spoke to a different consultant as Johannes was unavailable at the time of my call - She advised that my vehicle was still at the A1 KP yard. She had asked if Barneys or KP was towing the vehicle to the workshop ???? A day later after my call the vehicle was at Barneys. Thirdly, Johannes told me I had a rental car for 30 days but only booked out the courtesy car for 25 days. I had emailed and called him to extend the courtesy car for the remaining period. Johannes had still not actioned this, when I finally called in to King Price after the numerous time, some other consultant assisted me. I immediately got an sms to extend the car for a remaining period. Fourth point, Johannes kept telling me that my car was cleared from the "******" status. Yet I had followed up with the licensing department over a period of 3-4 weeks and my vehicle still has a status. Johannes gave me Wayne's contact number. I called Wayne to find out what was going on, at that point he only returned from Durban, I did a follow up on Monday the 19/06/2017 as he was suppose the receive back the documents but when I called I reached his voicemail. I had left a message but to no surprise, he did not even return my call. Yesterday I decided to call the licensing department seeing that I didn't get hold of Wayne, seems the vehicle is still not cleared of a status. I believe Johannes as escalated this to Jacques (a Manager at King Price) but seems nothing is being done. As a client I am very disappointed as I am the person contacting all parties involved for feedback and trying to assist. I believe this is terrible service as I am paying for my insurance. I believe you might have cheaper rates than other insurances but your service is definately not worth the rate you give clients. To top things off there is a backlog on the Toyota parts - this is another delay. I have never seen a client run around like I have for these things. </p>