Service fit for a King (Not)!

No local repair/service provider - major issue! Had to courier to JHB on Tues - no phone since then! To top it all I submitted my phone to have it assessed and possibly repaired. As I explained to the consultant when submitting the claim this week it is not the cracked screen that's the issue, but the battery life. It is fully charged when I leave the house and by 09h30 it is on 10%! The other day it was on 1% and it powered off on it's own due to the insufficient battery - I had the phone on charge for 4 hours before it eventually came on! King Price sent it to Platinum Repairs to have it assessed and I receive an email to say they are going to repair the cracked screen! It was not about the screen!! What did they assess!! So I have been without a phone for 3 days only to tell my phone is cracked and they will repair at R949 and I have to pay R500 excess! Really!!?? All this convenience for nothing! Furthermore, submitted a claim on same day for a dent in passenger door, still waiting for someone from King Price to tell me who preferred provider is to take vehicle to be assessed! What happened to the royal treatment? Maybe King Price should spend less time on fancy names and job titles and actually get down to real business!