kM
kate M

1 reviews | Active since Feb 2023

13 Dec 2023, 11:46

service

Yo I have never received such bad service from Auto Clinic panel beater selected by my insurance King Pice, first the car was booked on 27/11/2023 and they said the car would be completed on the 11/12/2023 after that no communication, then on the 01/12/2023 I called to check on the progress because no one bothered to update me, then they said they just received the parts they will inform, but noo I had to call again on 11/12/2023 3 times, they promised to call me back, they say they tried they could not get me ok, I called again on the 12/122023 they could not give the report, then I called their head office, head office promise me to look at it and come back to me, but nothing, then today at 09:58 i received a message saying the update will be provided the car is in panel beating, at 10;04 I received another message saying the car is ready for collection, then i decided to call first to make sure, they promised to call me back, after few minutes i received a call saying that the car is not ready it will be sometimes next week, the car was with them for almost 4 weeks now, how m i suppose to go to work, then i called King Price to complain they said they will look into it and come back to me, just now i received another massage saying the car is panel beating they will update me, this week is along weekend how m i going to do my things without a car, what kind of the service is this I AM SO DISAPPOINTED

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Replies (1)
King Price Insurance
King Price Insurance's reply13 Dec 2023, 12:43
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Your concerns have been sent to management at the service provider for urgent attention.