1 reviews | Active since Sept 2016
**** service
So I’ve been with King price for almost 2 years. I have never claimed from my actual insurance policy however I have claimed from my scratch and dent policy previously and the experience was decent. This time around I lodged a claim for scratch and dent through king price and this time around I was routed to a company called GRSA general risk sa. The person who assisted was Liza oosthuysen. This was by far the worst experience I have ever received. The company and the staff member have no sense of urgency at all. The claim has been opened for the second month now. First she didn’t respond because she was on sick leave , then she missed emails , then I was requested to get a qoute. I did get the quote and sent two quotes from the panel beater to cover the bumper and bonnet due to stone chips. One quote was pre approved and she failed to submit the second quote thinking that both quotes I sent was a duplicate. After asking her about it she resent the second quote and then eventually told me that the claim was declined. I made several attempts contacting her via email but there’s poor response and lately no responses. She told me last over the phone that she’s waiting for her manager to sign off the letter that shows why the quote was declined and she said she will try to re route me to claim from my insurance company off which I would have to pay my excess.
This whole experience is really frustrating since king price always prides themselves with great customer service, I mean even after an adjustment on your policy you immediately get a mail to rate the service on this platform and I guess this is to hide the **** that happens behind closed doors.
I cannot understand why such a big company as king price would subcontract work out to a smaller *********** company such as GRSA? I took out the policy with king price. I spoke to 3 people today who were calling me with add on policies but no gives a damn about my claim that I submitted for scratch and dent. You guys just want to sell your insurance but don’t care about existing clients . I waited for 2 months and my patients had run out with you guys.
I don’t want you to fix the issue. I want everyone to know what bull**** you guys are up to.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We’ll give you a call to get a little more information, if that’s okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
We've sent a follow up to GRSA for urgent assistance.
We've sent a follow up to GRSA for urgent assistance.