LvdW
Lodewikus van der Walt

1 reviews | Active since Dec 2016

19 Mar 2021, 11:41

SELF INSPECT A VEHICLE AT KING PRICE

This is not a complaint, but just a difficulty in Self Inspecting an extra vehicle for cover. The link which is being sent (sms) requires one to Login. I use my email address, but have forgotten my password. When I use the 'forgot' option I am being sent a 'NEW PASSWORD". What actually happens is that you can enter a new password of your choice, re-enter and then get the go ahead to login on the self inspect app. This then does not work! Round and around you go. It still does not work!

I am just tired. A form to be completed and Emailed to KP will work just fine for me in this instance. It may require additional manpower at KP to enter on their computer system, but I have even considered cancelling the new vehicle cover and leave it with my current insurer. It is just frustrating!

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Replies (1)
King Price Insurance
King Price Insurance's reply19 Mar 2021, 12:10
Official
 
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. 
 
We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out. 
 
Please accept our sincere apologies in the meantime. 
 
Royal regards, 
 
The king and his court