******** at it once again!
Your organisation is trying to **** me of my hard earned money. So I was a client of LOOM, I didn't sign up with your nonsense company to begin with. We were left with no choice when LOOM was now part of King Price.
I signed up for a cellphone cover to the value of R3699 and now to my surprise I am getting the same phone I have insured which now costs R2700 and you have disclosed this information. Now tell me something... Why should I pay excess when you are not even letting me choose a phone that is at a price point of R3699. I did send my useless legal representative who spoke to you and you gave her a sob story that this is what I'm covered for. Please clarify how much an I covered for? R3699 or R2700? Which cover have I been paying for all along according to you?
There are out 2 solutions to this matter, either you give me the R2700 phone, but I won't pay excess as you still technically owe me money from my cover amount, as that is what I signed up for, alternatively you can pay me in cash the total value of my cover and deduct your excess amount from there. Once done please do me the honours and cancel this policy.
What I won't do is let you take me for a fool. Please also send me the recording of when I agreed to join your company when you took over LOOM. The policy schedule that I have which was sent to me does not speak of any of this nonsense that you have responded with.
