ZB
Ziyaad B

1 reviews | Active since Apr 2015

11 Sept 2015, 10:33

****med and billed

I was called by a salesman by the name of Warren on 08/09/15 who offered me household and vehicle cover for R640.00. I said to him that I need to first go through all the terms and then make a decision. He said to me that they are strictly a telephonic insurance company and he cannot send me a quotation. He said I need to confirm the policy first and then receive a schedule, which I can go through. He insisted that I will lose the discounted premium if I do not confirm the policy now. I reluctantly agreed.<br> <br> The next day 09/09/15, I did not receive any schedule, so I called King Price to cancel. I was then given shocking information from the consultant. He informed me that I was deceived and given incorrect information from Warren. Warren sold me only 3rd party cover which is why the premium was so low.<br> <br> I therefore immediately called retentions again on 10/09/15 to cancel. I spoke to Jean-Pierre. He said that he will put through my cancellation immediately. I waited the entire day and nothing has transpired.<br> <br> This morning, 11/09/15, to my horror, I received an sms that my account was debited by King Price for R674.11.

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Replies (1)
King Price Insurance
King Price Insurance's reply11 Sept 2015, 16:08
Official
Hello Baigo,

Thank you for bringing the above to our attention.

According to our records, our Retentions department has been in contact to provide you with feedback and the way forward.

Should you require any additional information, please do not hesitate to contact us.

Royal regards

The Kings Court