1 reviews | Active since Aug 2018
Satisfied Client!!
Appreciated Jenny Roos! For resolving my frustration of the past days witin less than 2 minutes.
My new annual policy was sent to me and just needed to update a daytime adress then came the FRUSTRATION.
Just updating the adress should be simple as 123...think again my friend.
The updated policy was then mailed to me with the incorrect premium which resulted in another mail and another phone call and another mail and phone call and so forth....leading to FRUSTRATION!
A big thanks as well to Mpho for keeping me as a client and seeing to my needs to have a car cover.
A suggestion for KP; agents must confirm ALL details tellephonically (adress, items being covered and excess payments amounts, premium amount, start of next premium date) , before sending the final updated policy to the client.
Glad to be able to share my experience with you to better our tomorrows!!
Dear Christene
Thank you for taking the time to compliment Jenny. Be assured that she is so happy that she was able to assist you.
We are so sorry for the frustration you have been caused and have requested an investigation into that.
Glad to have you happily back on the road with peace of mind.
Please let us know if there is absolutely anything else we can assist with.
Royal regards
The kings court
Dear Christene
Thank you for taking the time to compliment Jenny. Be assured that she is so happy that she was able to assist you.
We are so sorry for the frustration you have been caused and have requested an investigation into that.
Glad to have you happily back on the road with peace of mind.
Please let us know if there is absolutely anything else we can assist with.
Royal regards
The kings court