LC
Lourens C

1 reviews | Active since Dec 2010

20 Nov 2020, 12:00

SALES TEAM

Trying to obtain a quote from your Pretoria call centre ***. I was promised the quote in mail format earlier this morning. Person assisting speaks into the phone that I cannot clearly hear what is said/asked. Quote was not forwarded nor followed up on at all. Taking this economic circumstances of SA into account I would have thought a bit of more enthusiasm and interest in prospective clients. Also your quote honestly not living up to what you so widely advertise and say on television offer as "reduced/lessor" premium relating to the so called "chilli" offer. I am comparing you to SANTAM for example who also offer a reduced rate for amount of kilos travelled per month. I had to phone in and request quote to be forwarded. Come on guys you are not doing people who speak on behalf of KP on tv (KYKNET) any justice.

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Replies (1)
King Price Insurance
King Price Insurance's reply24 Nov 2020, 15:59
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Sales has been in contact to discuss your concerns, should you require any further information please do not hesitate to contact.