Rude consultant and inconsiderate and mistreatment of claimed clients.

I had a major accident on the 30th of September 2021. Submitted my claim and even necessary documents needed. It's has been a month now and a couple of days and have not received my car back due to backlog of parts. Now when I pleaded with the insurance to extend my rental vehicle til I am closed at work they have refused stating that they have been merciful to give me extra days with the rental. Now I work far and transport is a nightmare. Even after stating my case, they still rejected my plea. Called again to a spoke to a consultant named Stephanie (very rude on the phone and even threatened me) she has told me that she will not put through my requested again that I should see how I go about. Bearing in mind as well this isn't the first time this partinsurance has done this to me opting to leave me stranded with my child. They have not been incontact with or the panelbeaters but I have. How can they refuse to extend my rental lease til I received my car back?

I am disgusted and disappointed honestly with this company. No ROYAL TREAMENT whatsoever as claimed by them. I REGRET DOING BUSINESS WITH THEM