NM
Nastassja M
1 reviews | Active since Jun 2012
21 Nov 2023, 17:27
Rude and childish staff member Kutlwano
On the website, when looking for a new quote it says "Or you can call us on ***" which I did. No option available to select to speak to anyone about a new quote - only updating an existing policy. I explained to the sales rep Kutlwano, that I want to get a quote for my dad. Kutlwano starts asking me to verify my details to ADD my dad onto my policy. When I told him this is not what I am trying to do, he told me I am being rude and sarcastic. Truly "royal" service if ask you me. If he wants me to be sarcastic - read the previous sentence.
Helpful (0)
Replies (15)0
Replies (15)
King Price Insurance's replyOfficial
22 Nov 2023, 08:49Hi Nastassja
When calling our number there is an option for new sales, if you continue listening you will hear it is option 2 on our IVR system. Our sincerest apologies for the negative experience we will investigate the matter via internal procedure and address the agent concerned. Sales will be in contact to discuss a new quote with you.
When calling our number there is an option for new sales, if you continue listening you will hear it is option 2 on our IVR system. Our sincerest apologies for the negative experience we will investigate the matter via internal procedure and address the agent concerned. Sales will be in contact to discuss a new quote with you.
King Price Insurance's reply22 Nov 2023, 08:49
Official
Hi Nastassja
When calling our number there is an option for new sales, if you continue listening you will hear it is option 2 on our IVR system. Our sincerest apologies for the negative experience we will investigate the matter via internal procedure and address the agent concerned. Sales will be in contact to discuss a new quote with you.
When calling our number there is an option for new sales, if you continue listening you will hear it is option 2 on our IVR system. Our sincerest apologies for the negative experience we will investigate the matter via internal procedure and address the agent concerned. Sales will be in contact to discuss a new quote with you.
NM
Nastassja M's updateReviewer Update
22 Nov 2023, 09:23Kindly note no. 2 is the option I selected which was to make changes to an existing policy. Your calls are recorded so you are also welcome to listen to the recording where I asked Kutlwano why there wasn't an option for a new quote and he said there is no option for that on the call. So please explain why that's the answer your consultant gave me?
NM
Nastassja M's update22 Nov 2023, 09:23
Reviewer Update
Kindly note no. 2 is the option I selected which was to make changes to an existing policy. Your calls are recorded so you are also welcome to listen to the recording where I asked Kutlwano why there wasn't an option for a new quote and he said there is no option for that on the call. So please explain why that's the answer your consultant gave me?
NM
Nastassja M's updateReviewer Update
22 Nov 2023, 09:29In fact, I've just called the same number back now and the exact wording for option 2 is "If you'd like to update or add additional cover to your existing policy, press 2".
NM
Nastassja M's update22 Nov 2023, 09:29
Reviewer Update
In fact, I've just called the same number back now and the exact wording for option 2 is "If you'd like to update or add additional cover to your existing policy, press 2".
King Price Insurance's replyOfficial
22 Nov 2023, 09:50Sales will be in contact to discuss.
King Price Insurance's reply22 Nov 2023, 09:50
Official
Sales will be in contact to discuss.
NM
Nastassja M's updateReviewer Update
22 Nov 2023, 09:56I don't need sales. My original complaint is about a specific staff member. Worry a little less about sales and money, and worry more about how you treat existing, loyal customers. You still owe me an explanation as well as an apology re "option 2 on our IVR system".
NM
Nastassja M's update22 Nov 2023, 09:56
Reviewer Update
I don't need sales. My original complaint is about a specific staff member. Worry a little less about sales and money, and worry more about how you treat existing, loyal customers. You still owe me an explanation as well as an apology re "option 2 on our IVR system".
King Price Insurance's replyOfficial
22 Nov 2023, 10:09Our Sincerest apologies for the negative experience, rest assured our client care team is looking into the interaction you had with our staff member and will address the matter via internal procedure.
King Price Insurance's reply22 Nov 2023, 10:09
Official
Our Sincerest apologies for the negative experience, rest assured our client care team is looking into the interaction you had with our staff member and will address the matter via internal procedure.
King Price Insurance's replyOfficial
22 Nov 2023, 10:12Our sincerest apologies regarding the incorrect option on our IVR, when dialing *** option 1 is the correct option to speak to sales.
King Price Insurance's reply22 Nov 2023, 10:12
Official
Our sincerest apologies regarding the incorrect option on our IVR, when dialing *** option 1 is the correct option to speak to sales.
NM
Nastassja M's updateReviewer Update
22 Nov 2023, 10:24"If you need to submit or follow up on a claim, press 1" do you even know what you're talking about.
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Nastassja M's update22 Nov 2023, 10:24
Reviewer Update
"If you need to submit or follow up on a claim, press 1" do you even know what you're talking about.
King Price Insurance's replyOfficial
22 Nov 2023, 10:35Which number are you calling as our main call centre number is *** and option 1 is for quotes.
King Price Insurance's reply22 Nov 2023, 10:35
Official
Which number are you calling as our main call centre number is *** and option 1 is for quotes.
NM
Nastassja M's updateReviewer Update
22 Nov 2023, 10:51That is the exact number I am calling. ***. You are welcome to Teams call me and WATCH me call that number and listen to the options I receive
NM
Nastassja M's update22 Nov 2023, 10:51
Reviewer Update
That is the exact number I am calling. ***. You are welcome to Teams call me and WATCH me call that number and listen to the options I receive
NM
Nastassja M's updateReviewer Update
22 Nov 2023, 10:53That is the number I am calling. You are welcome to Teams call me and physically WATCH me dial that number and listen to the options I receive
NM
Nastassja M's update22 Nov 2023, 10:53
Reviewer Update
That is the number I am calling. You are welcome to Teams call me and physically WATCH me dial that number and listen to the options I receive
NM
Nastassja M's updateReviewer Update
22 Nov 2023, 10:54That is the exact number I am calling. ***. You are welcome to Teams call me and WATCH me call that number and listen to the options I receive
NM
Nastassja M's update22 Nov 2023, 10:54
Reviewer Update
That is the exact number I am calling. ***. You are welcome to Teams call me and WATCH me call that number and listen to the options I receive
King Price Insurance's replyOfficial
22 Nov 2023, 11:07Thank you for your feedback. Are you calling from the cell number you have on your policy or a different number not registered on our database as this could be why the options are different.
King Price Insurance's reply22 Nov 2023, 11:07
Official
Thank you for your feedback. Are you calling from the cell number you have on your policy or a different number not registered on our database as this could be why the options are different.
NM
Nastassja M's updateReviewer Update
22 Nov 2023, 11:27My number. Why would I call off a different number? I only have one number.
NM
Nastassja M's update22 Nov 2023, 11:27
Reviewer Update
My number. Why would I call off a different number? I only have one number.
King Price Insurance's replyOfficial
22 Nov 2023, 11:38As you are a policy holder and your number is listed the system recognises it and serves you different prompts hence the difference in the options. Our sincerest apologies for any confusion in this regard. Should you require any further assistance kindly contact King Price directly.
King Price Insurance's reply22 Nov 2023, 11:38
Official
As you are a policy holder and your number is listed the system recognises it and serves you different prompts hence the difference in the options. Our sincerest apologies for any confusion in this regard. Should you require any further assistance kindly contact King Price directly.