1 reviews | Active since Oct 2021
ROYAL TREATMENT THAT IS NOT SO ROYAL
This serves to express my frustration and disappointment with King Price Insurance from the onset i never got joy till today. its been 6 months that i have not had a car due to poor customer service, due to poor telephonic communication with their agent and lastly due to lack of communication via emails and various King Price portals. what's alarming is that this insurance company is continues to deduct month in month out and my car's value continues to have less value. my frustration is that upon assessment and approval of quote we ( Insurance and policy holder) had an understanding that the insurance company would fix my car as per the quotation but this wasn't the case they fixed the suspension part as per the quotation but little did i know that my car wouldn't be drivable thereafter i received information with regards to this shared by the panel beater who further asked if i knew that my car wasn't going to be drivable after completion of works and i was made aware that the insurance assessor claims that my car engine was once in an accident and i told him that this was not true and that can he send me this findings with regards to my car it has been and still is a nightmare getting such information and i honestly regret ever joining this useless insurance company. KING PRICE INSURANCE CAN I HAVE MY CAR BACK ASAP AND BRING IT BACK WHERE YOU HAD TAKEN IT
| Dearest Gugu Precious | |
| Policy no. | KP***
| Claim no. | CKP***/1Oh no, you’ve run out of time As much as we hate rules, there are some that we have to follow... 1 of these is that repairs or replacements linked to claims must be done within 90 days of the claim being settled. We approved a claim for you on 02-07-2021. But, 90 days have passed and we haven’t had any invoices, so we’ve assumed that you no longer wish to proceed with the claim and have closed it. We’ll check in with the supplier/s to ensure that our records are correct. If not, we’ll amend our records and re-open the claim. If you have any queries, please just give us a call, or pop us an email at *** Royal regards,
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| King Price
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FSP no. 43862
the above is the e-mail i received from them after writing my review on this platform. the gentleman that i raised my frustrations with after talking to various sales people called yesterday, 05 October 2021 and insisted that i was aware that my claim was not fully approved, he continued to say that he will provide the recordings of me acknowledging that my claim will not be approved fully.
i suggested to him that he must provide all the recordings where i clearly ask every sales person that answered my numerous calls i was making about this issue, i never got a straight answer.
the first time i got to know that my claim was not fully approved was from the workshop where they sent my vehicle.
i feel that i am still going nowhere with King Price in terms of resolving this issue. may i please be assisted further by getting someone who will be neutral on this case because the gentleman who called me failed to assist me even before i came to this platform.
i feel like King Price is talking an advantage of me because i am a woman and i am not fami**** with the processes and vehicle terms. if i had a father of a husband speaking on my behalf this would have never happened.
| Dearest Gugu Precious | |
| Policy no. | KP***
| Claim no. | CKP***/1Oh no, you’ve run out of time As much as we hate rules, there are some that we have to follow... 1 of these is that repairs or replacements linked to claims must be done within 90 days of the claim being settled. We approved a claim for you on 02-07-2021. But, 90 days have passed and we haven’t had any invoices, so we’ve assumed that you no longer wish to proceed with the claim and have closed it. We’ll check in with the supplier/s to ensure that our records are correct. If not, we’ll amend our records and re-open the claim. If you have any queries, please just give us a call, or pop us an email at *** Royal regards,
|
| King Price
***
***
FSP no. 43862
the above is the e-mail i received from them after writing my review on this platform. the gentleman that i raised my frustrations with after talking to various sales people called yesterday, 05 October 2021 and insisted that i was aware that my claim was not fully approved, he continued to say that he will provide the recordings of me acknowledging that my claim will not be approved fully.
i suggested to him that he must provide all the recordings where i clearly ask every sales person that answered my numerous calls i was making about this issue, i never got a straight answer.
the first time i got to know that my claim was not fully approved was from the workshop where they sent my vehicle.
i feel that i am still going nowhere with King Price in terms of resolving this issue. may i please be assisted further by getting someone who will be neutral on this case because the gentleman who called me failed to assist me even before i came to this platform.
i feel like King Price is talking an advantage of me because i am a woman and i am not fami**** with the processes and vehicle terms. if i had a father of a husband speaking on my behalf this would have never happened.
Our claims department has been in contact to discuss your claim. Should you wish to dispute the outcome of the claim you may do so by emailing a detailed dispute to ***
Our claims department has been in contact to discuss your claim. Should you wish to dispute the outcome of the claim you may do so by emailing a detailed dispute to ***