1 reviews | Active since Feb 2022
Royal Treatment my foot
On 5 December 2021 my family and I was in a motor accident. The accident was not my fault as the gentleman driving the other vehicle drove on to my lane smashed into me . I lodged a claim with King Price on 6 December 2021 and the vehicle was picked up by their team .Later in the month they contacted saying the vehicle was to be written off . They sent me the agreement off loss to sign and send back , which i did the same time . How ever there was a short fall payment still to be made . When I contacted King price regarding the shortfall payment they said i did not have that cover until i told the agent to bring up my policy and go through it with me until she agreed that i do have the shortfall cover . She acknowledged and said she will get another person to contact me . When contacted I was asked to produce a contract or agreement between me and the bank ( Standard Bank ) I have requested the same documents from the Standard bank and Renault gateway Umhlanga from where i purchased the vehicle , both forwarded me the same documents which i sent through to King price only to be told that the documents cannot be used. I have requested the settlement letter from standard bank which i forwarded to king price but they still insist for a document that we don't have .
King Price advertises its shortfall cover benefit will pay any amount after they settle with the bank and will cover balloon payment and residual payment that is why I took the benefit. It's now 16 February 2022 when contacted by King price they tell me they cannot settle the amount unless i provide a final contract from the bank which they don't have nor does Renault. I was never told that i must produce a contract when taking the insurance with King Price. I Feel king price is robbing me and should settle with the bank ASAP . Why should i settle with the bank if i have a shortfall cover which i was paying every month. I have been insured for over 16 years without a claim until this accident which was not my fault.
Why do you need a final contract when I forwarded the settlement statement from the standard bank .
The amount outstanding it R22 310.86
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department tried calling you today but to no avail. Unfortunately claims does require a copy of your contract in order to finalise the matter. Kindly return the call from claims in order to discuss. You may also email Quintin the manager of the claims department directly should you not be able to call, his email address is : ***
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department tried calling you today but to no avail. Unfortunately claims does require a copy of your contract in order to finalise the matter. Kindly return the call from claims in order to discuss. You may also email Quintin the manager of the claims department directly should you not be able to call, his email address is : ***
I just want to say thank you to Quinton and Rachna from the claim's department in King Price. I was frustrated with the service from King Price at first but Quinton touched base with me and explained to me their process with in King Price and he also did say that they would sort out my Short fall amount . They have since settled the account and i have been truelly in awe about the service from Quinton and Rachna. Quinton also advised the person who was initally handeling my case was no more with the company and therefor the were some sort off communication barrier .
Thank you again Quinton and Rachna for all your help .
I will not leave King Price for any other insurance company in a hurry .
I just want to say thank you to Quinton and Rachna from the claim's department in King Price. I was frustrated with the service from King Price at first but Quinton touched base with me and explained to me their process with in King Price and he also did say that they would sort out my Short fall amount . They have since settled the account and i have been truelly in awe about the service from Quinton and Rachna. Quinton also advised the person who was initally handeling my case was no more with the company and therefor the were some sort off communication barrier .
Thank you again Quinton and Rachna for all your help .
I will not leave King Price for any other insurance company in a hurry .