ROYAL TREATMENT MY #!%@$

<p>The Storm damage happened the 7 June 2017. Waited for an Assessor, Had to follow up with the assessor. He made an appointment and arrived 2hrs 30 mins late. No Ladder, No Tape Measure, never got into the roof nothing. He walked off the measurements with his legs. Arranged for an Emergency fixing on the 10 June 2017. Arrived with too little tiles and a different tile. Went to lend tiles by my Neighbour. 2 areas of our roof blew off, Repot arrived. 2 Areas blew off in different places on both sides of the house only one replaced and the other will be painted. SAME RAIN, SAME EXPOSURE, SAME EVERTHING. Obviously it was rejected and I insisted on a 2nd Assessment. A proper assessment gets done and it is questioned because it is so diiferent to the first report. I wonder why. Carmen Stellenberg has never has a complaint from the Service Provider in 4 years. They actually wanted the same service provider to come do a re-assessment. You go to a Dr for an opinion and you get a 2nd Opinion from the Same Dr. MAKES SENSE. iT actually sounded like Claims was making fun of me today. Retentions and Claims are totally disconnected. As Retentions promise you the earth and somebody will call you now, even escalates to the Claims manager who DOES ABSOLUTELY NOTHING. Is this Royal Treatment. Definitely need the Twitter Handle of the CEO as Social Media makes things happen. You need to live up to Slogan YOU DESERVE THE ROYAL TREATMENT or change it.</p>