Royal treatment by Nomusa

<p>I was quoted incorrectly due to the fact that the advisor did not ask me whether my car was manual or automatic transmission so as a result my vehicle was incorrectly covered. For this to be corrected it meant that my premium was going to increase which did not sit well with me. I then called Kingprice to address this and get the correct cover for my vehicle since the risk was mine. I then took this opportunity to lay my dissatisfaction on the table with the agent ( Tumi). At first she was defensive and insisted that the responsibility was mine to mention all the information. And i agreed with her, however as a client i depend on the advisor to ask all the required questions in order for me to provide the answers. She ultimately agreed when i told her that there may be hundreds or thousands of customers like me who might not know all the required information and the fact that even though i may not have mentioned that my vehicle is automatic i definately did not inform the agent that its manual. Policy schedule was updated and sent with a hiked premium.</p> <p>A little after that i received a call from the same agent (Tumi) saying that she thought about my advise and had refered the matter to Retentions. Thats where Nomusa Nkosi came and took all the frustration i was feeling at the time away. She listened , acted decisively and made a decision that made me feel like a KING. She is definaately not a Retentions manager by chance. I had already thought of going to shop for another insurance company but now i'm all smiles.......thanks to Nomusa Nkosi. I am a happy Kingprice customer!!!!</p>