Royal service not so royal after all

I sent an email to Tyrell last week friday after my claim had been approved. I was sent to a panel beater that im not particularly comfortable with after having read their reviews on google chrome, their ratings are too bad thus felt uncomfortable taking my car to them, I sent tyrell a quote of the panel beaters that i want to use but till today no response from anyone.

It shocking how we paying every month without fail but our needs are not being met instead u being told they use the cheapest quote, whats the point of taking the cheapest quote when I the client is not happy with the service provider? I was always told that KingPrice has the easiest claim process but I beg to differ.