AM
Anwar M
1 reviews | Active since Oct 2012
05 Aug 2015, 11:01
Royal Service? Not at King Price
Signed up with them a month ago, had endless issues with information captured incorrectly. Later I get told my premium is increased by R200 since I was single (something I declared clearly in the quotation call). After some wrangling I managed to reduce the premium to about R930. <br> <br> This month I get a debt order for R1115.12, which is incorrect. When I query the issue, I get told by Samantha that on the 04/08/2015 by close of business I will have answers. All I get is an email with more excuses. I am really fed up with the poor service.
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King Price Insurance's replyOfficial
06 Aug 2015, 16:55Hello aigle007,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We'll give you a call soon to get a little more information, if that's okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We'll give you a call soon to get a little more information, if that's okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
King Price Insurance's reply06 Aug 2015, 16:55
Official
Hello aigle007,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We'll give you a call soon to get a little more information, if that's okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We'll give you a call soon to get a little more information, if that's okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
The king and his court