Royal service - just not in the claims department!

On 26 June, my husband was involved in an accident on his way to the Vaal. I immediately call KP. A week later I called to follow up and was told the claim was not captured. Ramona, then helped me and I received an sms to that effect. The week after, I called, and I could eventually take my car to assessment. I have been calling twice every week ever since but I still hear nothing from KP. As for Ramona, she never picks up her phone to talk to me, never calls or answers my calls. So much for Royal service! I mean, it does not matter what the feedback is, but someone keep me updated! Even if it's just to let me know that you are still talking to the other party's insurance, anything, but silence! I am really disappointed in KP! Very disappointed!