"Royal Service" from King Price

My car rolled into a 1-ton bakkie's towbar-ball on a decline at a robot while I was looking into my left rearview mirror to see if the person to my left is going to give me a gap into the left lane. When I looked back to my front, I noticed the bakkie has stopped - I app**** the brakes but it was just too late, and my front bumper touched the towbar-ball causing a scratch to the bumper and cracked one rib of the grill. I submit a claim to King Price and they send a panel beater company to my house who submit a repair quote for R 22000.00 to King Price. To me this was extraordinarily high! That same day I contacted the approved Mercedes repair workshop person that service both my cars - asking him if he makes use of an approved panel beater? Yes, just two shops down the road from his workshop. They promise to contact the German owner and ask him if I may bring my car to his workshop for a quotation. He quoted me R 2000.00 for the bumper repair including to reinstall the grill which I would bought from MBZ spares in PTA. for R800.00. I immediately cancelled the claim at King Price. In September my premium went up by 35% with excuse of "inflation"?? I asked them if the claim was cancelled and removed from my claim history as I suspected that this is the true reason. "No the claim is still on my claim history @ R 22000.00 but reflects as zero paid out - "multi-vehicle accident." Well, I was not successful in all my correspondence (email to them) to 1. Get the so-called claim from my history or get this indicated as "cancelled." at ZERO value. 2. The premium was lowered to a 22% increase from my original premium before September. So much for regular lower premiums?

THANKS, "Royal" King Price - but I have decided to look for other Royal Service providers.