SM
Sabo M
1 reviews | Active since Dec 2021
25 Dec 2021, 12:24
Royal service
I was being helped by a guy called Clifford on the 24th Dec , hey the guy literally dropped the phone on me I called again and said yes I dropped you cause i need keep lines open for next emergencies. I had accident on 23 Dec and now it's Christmas a very sad one and kingprice will only attend to me Tuesday if possible
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Replies (1)0
Replies (1)
King Price Insurance's replyOfficial
04 Jan 2022, 17:17Good Day Mr Magqabi,
I was very disappointed when I listened to the calls between yourself and Clifort, especially considering that it was Christmas day, so thank you for bringing this to our attention. I have forwarded them to the head of the Emergency Assist department to use as a learning experience to avoid another complaint like this.
I would like to apologize on behalf of the Client Experience team for being poorly treated.
I asked Shana to give you a call today to explain the situation as well as relook your premium. I hope that you were satisfied with her service.
Please let us know if you have any other queries
Royal Regards
Tracey Miller
Client Experience
I was very disappointed when I listened to the calls between yourself and Clifort, especially considering that it was Christmas day, so thank you for bringing this to our attention. I have forwarded them to the head of the Emergency Assist department to use as a learning experience to avoid another complaint like this.
I would like to apologize on behalf of the Client Experience team for being poorly treated.
I asked Shana to give you a call today to explain the situation as well as relook your premium. I hope that you were satisfied with her service.
Please let us know if you have any other queries
Royal Regards
Tracey Miller
Client Experience
King Price Insurance's reply04 Jan 2022, 17:17
Official
Good Day Mr Magqabi,
I was very disappointed when I listened to the calls between yourself and Clifort, especially considering that it was Christmas day, so thank you for bringing this to our attention. I have forwarded them to the head of the Emergency Assist department to use as a learning experience to avoid another complaint like this.
I would like to apologize on behalf of the Client Experience team for being poorly treated.
I asked Shana to give you a call today to explain the situation as well as relook your premium. I hope that you were satisfied with her service.
Please let us know if you have any other queries
Royal Regards
Tracey Miller
Client Experience
I was very disappointed when I listened to the calls between yourself and Clifort, especially considering that it was Christmas day, so thank you for bringing this to our attention. I have forwarded them to the head of the Emergency Assist department to use as a learning experience to avoid another complaint like this.
I would like to apologize on behalf of the Client Experience team for being poorly treated.
I asked Shana to give you a call today to explain the situation as well as relook your premium. I hope that you were satisfied with her service.
Please let us know if you have any other queries
Royal Regards
Tracey Miller
Client Experience