Royal service causing client to be handed over.

My Fortuner was ****** in November of 2021.

I have a dispute registered with the OSTI regarding my claim.

I am still paying my installment every month to MFC for a vehicle I don’t have any longer.

MFC is contacting me on a regular basis stating I have to sign the AOL offer from King Price.

Every time I have to explain that I have a case lodged with the OSTI and thus cannot sign the AOL.

King Price still has not responded to the OSTI and thus MFC decided to escalate the matter and handed me over to their collections and recovery department.

I received a SMS from King Price stating that I only have 30 days left to sign the AOL - still haven’t received clarity on this from King Price.

I would like a response from King Price stating when this matter will be resolved and whether they will support me if my credit score is affected negatively by MFC due to their lack of response.