Royal incompetence

Last month’ debit didn’t go through because I didn’t update my banking details in time. There’s no option for an EFT provided.

I then updated my banking details. When I realized the debit didn’t go off in the new bank account, I contacted their call center, where upon I was reassured everything is ok, the debit would go off later that day. After this, I received a message that says my policy is canceled because my bank declined the debit order.

I pay my premiums 15 days ahead of time. Even so, my policy was cancelled without investigating the possible glitch in the system as other debits went through, that after I contacted them whereupon I was told not to worry about anything.

No claim in three years and this is what I get! Royal ???? service indeed.