AC
Adam C

1 reviews | Active since Aug 2015

05 Dec 2019, 11:26

Royal Bull**** No Customer Support

I was hijacked on the 29th October 2019 my car was recovered within 30 mins by cartrack.

When vehicle was recovered my car just had panels removed ,King price did the assessment and closed the claim due to repairs being less than the excess amount.

After being through a traumatic incident i was promised counselling up until today after the incident no one as called me , After being through a difficult incident its more frustrating dealing with king price they simply don't care for they customers.

Numerous emails to they complaints department goes by without even a reply from anyone

My car was received with missing panels and so many other faults that i have sent to them ,Now it has been taken for a 2nd assessment and all i receive is empty promises and no feedback

It was the biggest mistake ever joining king price insurance they are by far the worst insurance in the country

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Replies (2)
King Price Insurance
King Price Insurance's reply05 Dec 2019, 16:22
Official
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.
Rest assured, we’ll investigate this further and contact you as soon as possible with an update.
AC
Adam C's update10 Dec 2019, 11:52
Reviewer Update
I'm on the verge of escalating this to the osti i have reached the limit of frustration ,I have images to prove items was ****** from my vehicle whilst in the care of king price also how can i be accountable for damages that was created in the possession of king price ,Please liaise with your towing manager Lesiba