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Aluwani M
1 reviews | Active since Nov 2021
26 Nov 2021, 14:48
Roor service
Iv been with king price for years never missed a debit order,never had a claim only last month my wind screen had to be replaced.they sent some guys from dgc glass to replace it on the 6th.the following week i realised the roof lining was falling then it started raining my whipper just started whipping non stop i called them complaining about this but im not getting any help. until now i am still waiting for their call...poor service.the car was supposed to be sold today but i couldn't because of them
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Replies (7)0
Replies (7)
King Price Insurance's replyOfficial
02 Dec 2021, 15:19Hi Aluwani
Our service provider has been in contact to discuss. Unfortunately a windscreen repair has no effect on a vehicles roof lining and therefore separation can only be as a result of wear and tear. A windscreen repair also has no effect nor are the windscreen wiper motors worked on or tampered with during a windscreen repair and therefore cannot be the cause of any malfunction, you would need to check this with a repairer or the manufacturer if the vehicle is still under factory warranty. Should you wish to further dispute this you may do so by emailing a detailed dispute to ***
Our service provider has been in contact to discuss. Unfortunately a windscreen repair has no effect on a vehicles roof lining and therefore separation can only be as a result of wear and tear. A windscreen repair also has no effect nor are the windscreen wiper motors worked on or tampered with during a windscreen repair and therefore cannot be the cause of any malfunction, you would need to check this with a repairer or the manufacturer if the vehicle is still under factory warranty. Should you wish to further dispute this you may do so by emailing a detailed dispute to ***
King Price Insurance's reply02 Dec 2021, 15:19
Official
Hi Aluwani
Our service provider has been in contact to discuss. Unfortunately a windscreen repair has no effect on a vehicles roof lining and therefore separation can only be as a result of wear and tear. A windscreen repair also has no effect nor are the windscreen wiper motors worked on or tampered with during a windscreen repair and therefore cannot be the cause of any malfunction, you would need to check this with a repairer or the manufacturer if the vehicle is still under factory warranty. Should you wish to further dispute this you may do so by emailing a detailed dispute to ***
Our service provider has been in contact to discuss. Unfortunately a windscreen repair has no effect on a vehicles roof lining and therefore separation can only be as a result of wear and tear. A windscreen repair also has no effect nor are the windscreen wiper motors worked on or tampered with during a windscreen repair and therefore cannot be the cause of any malfunction, you would need to check this with a repairer or the manufacturer if the vehicle is still under factory warranty. Should you wish to further dispute this you may do so by emailing a detailed dispute to ***
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Aluwani M's updateReviewer Update
02 Dec 2021, 18:44So why did the rooflining start to fall after your people touched my car and next to your windscreen only???When are you going to fix my windscreen because i told you its leaking??and the wipers are just wipping non stop ever since you replaced my windscreen...you promised to send someone to check the car again but no one came.this is costing me a lot because you are not sticking to your promise..its been almost 2 weeks now.you even asked me to send pictures of which i did but you are not doing anything about it but on the 20th you deduct my money.....the last time i called i spoke to a guy he spromised to call me asap after taking this up with management of dgc glassbut he didnt?this is poor service
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Aluwani M's update02 Dec 2021, 18:44
Reviewer Update
So why did the rooflining start to fall after your people touched my car and next to your windscreen only???When are you going to fix my windscreen because i told you its leaking??and the wipers are just wipping non stop ever since you replaced my windscreen...you promised to send someone to check the car again but no one came.this is costing me a lot because you are not sticking to your promise..its been almost 2 weeks now.you even asked me to send pictures of which i did but you are not doing anything about it but on the 20th you deduct my money.....the last time i called i spoke to a guy he spromised to call me asap after taking this up with management of dgc glassbut he didnt?this is poor service
King Price Insurance's replyOfficial
09 Dec 2021, 08:55A follow up has been sent to the service provider to call you to discuss.
King Price Insurance's reply09 Dec 2021, 08:55
Official
A follow up has been sent to the service provider to call you to discuss.
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Aluwani M's updateReviewer Update
18 Dec 2021, 10:37king price is starting to irritate me now, how many minutes does it take to replace a windscreen?3 months?where is the royalty treatment here?your service is so so poor you are not loyal to your customers .i dont know how many times iv called you last week but your consultants keep saying they will call me back after 5 minutes but they dont.if you feel that you dont want to resolve this complain give back all my premiums i will find another insurer.i cant complain for 3 months about the same thing and you dont do anything about it.i will also tell my friends to cancel their policy with you as yo are useless. this is getting out of hands now .its the festive holidays i need to use my car just like you and you family but i cant because of your mess.
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Aluwani M's update18 Dec 2021, 10:37
Reviewer Update
king price is starting to irritate me now, how many minutes does it take to replace a windscreen?3 months?where is the royalty treatment here?your service is so so poor you are not loyal to your customers .i dont know how many times iv called you last week but your consultants keep saying they will call me back after 5 minutes but they dont.if you feel that you dont want to resolve this complain give back all my premiums i will find another insurer.i cant complain for 3 months about the same thing and you dont do anything about it.i will also tell my friends to cancel their policy with you as yo are useless. this is getting out of hands now .its the festive holidays i need to use my car just like you and you family but i cant because of your mess.
King Price Insurance's replyOfficial
20 Dec 2021, 14:04Hi Aluwani
As per the service provider no leaks where found on the windscreen as per your concerns. We further wish to note that when fitting a windscreen the service provider does not do anything to the wiper motors but merely lifts the wiper blades as you would do when cleaning the windscreen at any service station hence any mechanical issues related to the wiper motors would not be as a result of a windscreen replacement and you would therefore need to check them with the manufacturer if the vehicle is still under warranty. Our claims department will be in contact to discuss any further concerns you may have.
As per the service provider no leaks where found on the windscreen as per your concerns. We further wish to note that when fitting a windscreen the service provider does not do anything to the wiper motors but merely lifts the wiper blades as you would do when cleaning the windscreen at any service station hence any mechanical issues related to the wiper motors would not be as a result of a windscreen replacement and you would therefore need to check them with the manufacturer if the vehicle is still under warranty. Our claims department will be in contact to discuss any further concerns you may have.
King Price Insurance's reply20 Dec 2021, 14:04
Official
Hi Aluwani
As per the service provider no leaks where found on the windscreen as per your concerns. We further wish to note that when fitting a windscreen the service provider does not do anything to the wiper motors but merely lifts the wiper blades as you would do when cleaning the windscreen at any service station hence any mechanical issues related to the wiper motors would not be as a result of a windscreen replacement and you would therefore need to check them with the manufacturer if the vehicle is still under warranty. Our claims department will be in contact to discuss any further concerns you may have.
As per the service provider no leaks where found on the windscreen as per your concerns. We further wish to note that when fitting a windscreen the service provider does not do anything to the wiper motors but merely lifts the wiper blades as you would do when cleaning the windscreen at any service station hence any mechanical issues related to the wiper motors would not be as a result of a windscreen replacement and you would therefore need to check them with the manufacturer if the vehicle is still under warranty. Our claims department will be in contact to discuss any further concerns you may have.
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Aluwani M's updateReviewer Update
05 Jan 2022, 08:53Finally the glass was fitted properly yesterday i cant believe it was this hard to claim.i'v wasted so much time and airtime trying to call you to do your job(what i'm am paying you to do every month) this insurance caused me so much stress.i was thinking of insuring my 2nd car with you but after the way i'v been treated no no.a simple windcreen claim took months yoh.
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Aluwani M's update05 Jan 2022, 08:53
Reviewer Update
Finally the glass was fitted properly yesterday i cant believe it was this hard to claim.i'v wasted so much time and airtime trying to call you to do your job(what i'm am paying you to do every month) this insurance caused me so much stress.i was thinking of insuring my 2nd car with you but after the way i'v been treated no no.a simple windcreen claim took months yoh.
King Price Insurance's replyOfficial
05 Jan 2022, 10:52Please accept our sincere apologies for your bad experience. We strive to make our clients smile, and we take it very seriously when we don’t.
King Price Insurance's reply05 Jan 2022, 10:52
Official
Please accept our sincere apologies for your bad experience. We strive to make our clients smile, and we take it very seriously when we don’t.