Road side assistance fail

On Friday 15 March, I logged a call for roadside assistance for the first time since I joined King Price in 2013. According to me this is included in my policy. However, after waiting for almost 40 min, a consultant phoned to inform me that i would have to pay the tow truck service more than R300 in cash before he could assist me. 2 Things I find horribly wrong with this.. 1 - in my policy you doesn't stipulate anything about a payment, 2nd if I dont have the cash with me, I, women alone, have to stop at the bank and draw money..

Then you want me to pay more than R300 to take me about 15km to my house. #justtocompare #outsurance towed a family member last week from Rustenburg on a flat bed at no cost.

I’m truly disgusted that the one day i needed some assistance, as I was alone with no help nearby, I could not even rely on you!

I will be in contact with you today to cancel this useless policy!