1 reviews | Active since Dec 2019
Review of King Price and B-Sure Insurance
Unprofessional and not responding to cancellation request of policy within the 7 days cool off. I have had an extremely disappointing experience with both King Price and B-Sure Insurance. Their ********* conduct and disregard for consumer protection standards have caused me significant frustration.
Despite submitting a cancellation request for an unused and unwanted policy on 6 December 2024, within the legally prescribed seven-day cooling-off period, neither organization responded to my original request. This failure to adhere to consumer protection laws is unacceptable.
As a result, I have lodged a formal complaint with the Insurance Ombudsman. The complaint reference number is Id-E74OGV67. I hope the Ombudsman will ensure this matter is addressed appropriately.
Based on my experience, I would urge others to proceed with caution when dealing with these organizations. Their actions demonstrate a lack of accountability and respect for their customers' rights.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
As per our records your Broker (B-Sure insurance Brokers) has processed the cancellation. For any further assistance in this regard kindly contact your broker directly.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
As per our records your Broker (B-Sure insurance Brokers) has processed the cancellation. For any further assistance in this regard kindly contact your broker directly.