Requested Policy cancelled - installment deducted

18th Jan i received new policy from Kingprice - will effect date of 1 March 2016. 20th Jan i rep**** to them, that I WILL NOT be accepting it, please cancel it as I will be staying with FFW , they have given a similar price and It would be better to stay with them as I also qualify for my cash back bonus in the next year. 20 Jan got responce - Morne will give me a call as need to cancel the policy over the recorded line. 20 Jan rep**** that i would be available after 14h00. 27 Jan emailed and advised still waiting for the call. got reply - Can I please give you a call Monday to cancel the policy as it starts on March and not February. I am extremely busy as it is the end of the month and we need to push to earn any commission this month. 23 Feb i emailed - hope this has being cancelled. 2 March e emailed again - I am NOT impressed... The policy installment was deducted on my account today - MAKE SURE THE PAYMENT IS REVERSED BEFORE DAY END!!! 3 March still no responce. emailed the complaint line [Email Removed] , received automated reply has been escalated to one of our teams for investigation. TODATE NO responce or refund!