YM
YOLANDA M
1 reviews | Active since Apr 2013
12 May 2015, 14:44
request of current insurance schedule
I am highly disappointed with the lack of competence that some of the call centre agents have at King Price. Firstly, I had sent an email on Friday requesting for my insurance current schedule, no one saw the need to respond to this email. Yesterday I decided to call in, and one of the agent forwarded me the policy instead of the schedule document I had requested. I called in again requesting for my current schedule, and I was promised the correct document will be forwarded, actually the exact words of the agent were \ I am sending it to you right now". However I have not received it"
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King Price Insurance's replyOfficial
15 May 2015, 08:21Hello YolzM,
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
As per our records you have been in contact with Mavie in our client care department whom has forwarded you the required documentation.
Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards,
The king's court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
As per our records you have been in contact with Mavie in our client care department whom has forwarded you the required documentation.
Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards,
The king's court
King Price Insurance's reply15 May 2015, 08:21
Official
Hello YolzM,
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
As per our records you have been in contact with Mavie in our client care department whom has forwarded you the required documentation.
Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards,
The king's court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
As per our records you have been in contact with Mavie in our client care department whom has forwarded you the required documentation.
Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards,
The king's court