Repairs incomplete

On 24/01/2015, a claim was lodged regarding a leaking geyser. The service provider did not pitch up and only after I started to follow up, i was informed that the job was on hold as the service provider did not have anybody in the area. The geyser was only replaced after two days. The damage resulting from the leaking geyser has to date not been fixed (19/03/2015). Three weeks and several phone calls later I am being promised that the person dealing with my claim (Ranjith) will get back to me before the end of the day. Everyday I phone I am given the same message \ Ranjith will get to u before the end of the day". <br> <br> This is now dragging on for three weeks. This is not the type of service that I signed up for when I took my business across to KP. This is really shoddy customer service"""