Repair

I trust this email finds you well, I am writing to express my extreme dissatisfaction with a recent incident with Cardinal Coachwork and the assessor (warren). I believe it is crucial to bring this matter to your attention in the hope that it can be promptly addressed.

I have been a client of with KING PRICE insurance approximately 4-5 years and km generally satisfied with their service provided, however a recent encounter has left me deeply disappointed and upset.

On the 4th November 2023 my car has been involved in a accident on the R300 whereby a pedestrian walked in my vehicle and damaged my windscreen, heads lights, front bumper , vendor and engine parts.

My car went to the repair centre Cardinal Coachwork in parow to be fixed , I've spoke to Paul the operations manager and we had an agreement on a completion date in which it will take them 3 weeks.

On the 1st December 2023 on the day of collection I've paid an access fee of R7500 cash and I was really happy and excited to see my car in such a good condition, Paul advised me that there's 2 covers missing and that his waiting on the supplier and we agreed on that it will be fixed and supply by the 15 December 2023 and ever since that time I've never received any feedback from Cardinal Coachwork.

We did a inspection from the outside of the vehicle not knowing that the engine of the vehicle is making a noise and that water dispenser is not mounted I've reported this matter to Paul and he checked the vehicle upon the visit and never came to me.

I've been driving this car for almost 4 years and I know in what condition my car is driving , I honestly feel like I'm driving a second car and this makes me feel very unhappy with the engine making a noise and the dispenser that is not mounted. I'm deeply disappointed in the manner in which Paul never called me to give feedback with the missing parts and very upset with warren the assessor who never assessed my car 100% then I wouldn't have this problem.

I believe in the importance of providing feedback to help me improve service and I hope that you will address this matter with seriousness it deserves.

I look forward to prompt resolution and a reiteration of the commitment to customer satisfaction that's expected from Cardinal Coachwork (Paul) and Warren assessor.

Thank you for your attention to this matter.

Kind Regards

Yaseen