Release TKK716GP vehicle at A1 Assist Towing

On Friday I sent out hush email to Karen van der Baan and Tebogo Seiso to tell them I want my car therefore I am going to fetch it at Premier Auto Fefinishers as I cannot wait or give them my cell number and bank statement as I mentioned to them. Tebogo rep**** my mail copied panel beater confirming they can release my car, on Friday afternoon I went to fetch the car so I got told that Kingprice phoned said they mustn't release my car. Today the panel beater confirms that my car, TKK716GP has been towed to A1 Assist so incase something damaged who can be blamed because I don't know gave A1 authority to tow my car. <br> <br> Now A1 said I must pay R12850 valid till end of today to release my vehicle. Liezet Bond said I didn't log a claim with king price, I gave her the number of towing guy that I used to phone king price and emailed her an sms that was send out to me from King price the following day of accident. Can someone please assist on releasing my car because I believe my policy is paid for this month and up to date<br> <br> My claim number CKP***3 (The case was withdrawn on Friday, 13February 2015<br> <br> Or must I launch a claim with ombudsman short term insurance and FSB?<br> <br> Thanks