MN
Millicent N
1 reviews | Active since Jan 2021
14 Jan 2021, 12:08
Rejection of cellphone claim
Kingprice insurance rejected my cellphone claim that I lost in October 2020 at a carwash. I have been a loyal client since 2013 for comprehensive car and portable items insurance cover. I took the insurance to minimize the risk of loss or damage to my personal belongings as a result theft or accidental damage but sadly I couldn't recover the lost item. My attempt to object their decision also yielded no fruits as the claim was rejected once again by kingprice. I am not happy client.
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King Price Insurance's replyOfficial
14 Jan 2021, 12:19Following a fair and comprehensive assessment, we're notifying you that this claim has been rejected.
The reason/s is/are (but may not be limited to):
No cover for loss of, or damage to items left in a car where the items were not concealed
King Price Policy Document reference:
What's NOT covered by the king
You're not covered for items inside an unoccupied car
There's no cover for the loss of, or damage to, items that are left inside an unoccupied car, unless they are:
Concealed in the enclosed storage areas, such as the cubbyhole, boot or under retractable or removable boot covers. This doesn't apply to baby or toddler seats.
The amount that we'll pay for any item ****** from the boot of the car is limited to the maximum amount that's noted on your policy schedule.
There must also be visible signs that the car was broken into.
No visible signs of forced entry into the car.
No cover for loss of, or damage to items left in the car.
If you disagree with the outcome of this claim, you may challenge our decision in writing, within 9 months from the date of this email, and we offer you full and free access to our internal ombudsman to do so. Simply send all the info to: ***
If you don't formally object within the first 90 days of the 9-month period, then you'll no longer have a legal right to challenge the outcome of this claim. You can also refer your objection to the financial services ombudsman. For assistance from the ombudsman for short term insurance you can call ***or email *** If you have any queries, please feel free to give us a call or drop us an email.
The reason/s is/are (but may not be limited to):
No cover for loss of, or damage to items left in a car where the items were not concealed
King Price Policy Document reference:
What's NOT covered by the king
You're not covered for items inside an unoccupied car
There's no cover for the loss of, or damage to, items that are left inside an unoccupied car, unless they are:
Concealed in the enclosed storage areas, such as the cubbyhole, boot or under retractable or removable boot covers. This doesn't apply to baby or toddler seats.
The amount that we'll pay for any item ****** from the boot of the car is limited to the maximum amount that's noted on your policy schedule.
There must also be visible signs that the car was broken into.
No visible signs of forced entry into the car.
No cover for loss of, or damage to items left in the car.
If you disagree with the outcome of this claim, you may challenge our decision in writing, within 9 months from the date of this email, and we offer you full and free access to our internal ombudsman to do so. Simply send all the info to: ***
If you don't formally object within the first 90 days of the 9-month period, then you'll no longer have a legal right to challenge the outcome of this claim. You can also refer your objection to the financial services ombudsman. For assistance from the ombudsman for short term insurance you can call ***or email *** If you have any queries, please feel free to give us a call or drop us an email.
King Price Insurance's reply14 Jan 2021, 12:19
Official
Following a fair and comprehensive assessment, we're notifying you that this claim has been rejected.
The reason/s is/are (but may not be limited to):
No cover for loss of, or damage to items left in a car where the items were not concealed
King Price Policy Document reference:
What's NOT covered by the king
You're not covered for items inside an unoccupied car
There's no cover for the loss of, or damage to, items that are left inside an unoccupied car, unless they are:
Concealed in the enclosed storage areas, such as the cubbyhole, boot or under retractable or removable boot covers. This doesn't apply to baby or toddler seats.
The amount that we'll pay for any item ****** from the boot of the car is limited to the maximum amount that's noted on your policy schedule.
There must also be visible signs that the car was broken into.
No visible signs of forced entry into the car.
No cover for loss of, or damage to items left in the car.
If you disagree with the outcome of this claim, you may challenge our decision in writing, within 9 months from the date of this email, and we offer you full and free access to our internal ombudsman to do so. Simply send all the info to: ***
If you don't formally object within the first 90 days of the 9-month period, then you'll no longer have a legal right to challenge the outcome of this claim. You can also refer your objection to the financial services ombudsman. For assistance from the ombudsman for short term insurance you can call ***or email *** If you have any queries, please feel free to give us a call or drop us an email.
The reason/s is/are (but may not be limited to):
No cover for loss of, or damage to items left in a car where the items were not concealed
King Price Policy Document reference:
What's NOT covered by the king
You're not covered for items inside an unoccupied car
There's no cover for the loss of, or damage to, items that are left inside an unoccupied car, unless they are:
Concealed in the enclosed storage areas, such as the cubbyhole, boot or under retractable or removable boot covers. This doesn't apply to baby or toddler seats.
The amount that we'll pay for any item ****** from the boot of the car is limited to the maximum amount that's noted on your policy schedule.
There must also be visible signs that the car was broken into.
No visible signs of forced entry into the car.
No cover for loss of, or damage to items left in the car.
If you disagree with the outcome of this claim, you may challenge our decision in writing, within 9 months from the date of this email, and we offer you full and free access to our internal ombudsman to do so. Simply send all the info to: ***
If you don't formally object within the first 90 days of the 9-month period, then you'll no longer have a legal right to challenge the outcome of this claim. You can also refer your objection to the financial services ombudsman. For assistance from the ombudsman for short term insurance you can call ***or email *** If you have any queries, please feel free to give us a call or drop us an email.