Rejected my claim without informing me

Hi,<br> <br> My windscreen was damaged I sent e-mail to the insurance on 23 Jul 2014. They accepted the claim but I didn't have the excess money. <br> I called them today to get the name of the supplier who was suppose to fix the windscreen, then they tell me my claim was rejected because the vehicle was not fixed within 3 months. I asked them where was that written because it is not in a policy schedule. They make up a story that I called in December 2014 to cancel the claim. I asked for the recording then the story changed to it is their practice.<br> Worse no one thought they should tell me that my claim is about to be rejected because they haven't received invoice from the supplier.<br>