MM
Morithi M

1 reviews | Active since Jul 2021

31 Aug 2023, 11:34

REJECTED CLAIM BY EMILE NEL OF KING PRICE

I had a motor claim that was rejected based on unfounded claims made by one Emile Nel, My car was driven by my cousin(who I gave the car to 3 days before the accident) when it was involved in a accident due an attempted hijacking, reasons being that I as a regular driver was not driving at the time which is true by the way but my policy says that anyone with a driver's license can drive my car. When I asked Emile Nel does three days qualify someone as the regular driver he said it was not three days I asked how does he know that he said from my tracker log trip report, which didn't make sense to me because I don't think you can see who was driving the car from a report.

The other reason was that the car was registered as bolt but it was not working as bolt, where he himself di tell me that had the car been involved in an accident while on a bolt trip it was gonna be a problem, it was not. On all the above mentioned he failed to provide proof. At first he told me that everything was in order he's just waiting for the medical records which tells me he was hoping that the driver was drunk which was not the case that's when he came up with this nonsense. I requested to speak to his manager a few times without any luck, I wouldn't advise anyone to insure their cars or any other valuable with King PRICE if Emile Nel is still working there more especially if you're African because if you look up the complaints about him are from Africans.

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Replies (3)
King Price Insurance
King Price Insurance's reply31 Aug 2023, 13:57
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
MM
Morithi M's update31 Aug 2023, 14:16
Reviewer Update
Am I supposed to email it to ***********?
MM
Morithi M's update15 Sept 2023, 10:38
Reviewer Update
After speaking to Samantha Harvey and Riaan Meyer, Emile Nel's manager my claim was settled