rejected claim

We have been with king price insurance since November last year we had a hail storm a few weeks back and have been struggling since with them to get a claim through for hail damage. Now they tell us that the car was suppose to have gone for a inspection by glass fit a week after we took possession of it. Which was not explained to us at the time we took out the insurance. They have been deducting every month and now they only want to tell us that we not covered because of this inspection that did not take place. This is really unacceptable. We have never even received any policy documents form them.<br>