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thabo S
1 reviews | Active since Jul 2011
31 Mar 2025, 11:31
Regret switching to King Price.
I used to insure with Miway then switched over to King Price after they called and offered lower premiums with same benifits I was getting. A decision I regret now. My BMW windscreen cracked and now they want to replace my original one with a non original windscreen. They say I must add R4000 on top of the access fee to be paid ( money that I don't have) if I want an original one. Mind you the car was insured with original parts on it from the get go. They say I must proof that non original parts are not good for my car. I never had this issue with previous insurer. They replaced it without any hassles. I've been with King Price for 3 years and never had an accident. Only claimed for 2 stone chips. Now I'm having 2nd thoughts about this company.
I just need the car to be replaced with same parts I insured it with. Is that too much to ask for...
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Replies (5)
King Price Insurance's replyOfficial
31 Mar 2025, 15:05Hi Thabo
Alternative glass is not inferior to a branded glass. All glass manufactured for the use as windscreens must be SABS approved and both branded and alternative glass are subject to the very same SABS standard and tests. Alternative glass merely come at a much better rate than that of the branded alternative. Alternative glass is accepted as a preferred replacement within the insurance industry, as there is no difference in the quality of the glass. There are instances in which we will consider installing branded glass, but there must be clear merit in this decision. Mostly this will be if the warranty of your vehicle will be effected. If your vehicle is under warranty King Price will require a letter from the manufacturer that confirms that the installation of a non-branded Glass will void your warranty or alternatively in your case you may pay in the difference for branded glass should you wish to do so.
Alternative glass is not inferior to a branded glass. All glass manufactured for the use as windscreens must be SABS approved and both branded and alternative glass are subject to the very same SABS standard and tests. Alternative glass merely come at a much better rate than that of the branded alternative. Alternative glass is accepted as a preferred replacement within the insurance industry, as there is no difference in the quality of the glass. There are instances in which we will consider installing branded glass, but there must be clear merit in this decision. Mostly this will be if the warranty of your vehicle will be effected. If your vehicle is under warranty King Price will require a letter from the manufacturer that confirms that the installation of a non-branded Glass will void your warranty or alternatively in your case you may pay in the difference for branded glass should you wish to do so.
King Price Insurance's reply31 Mar 2025, 15:05
Official
Hi Thabo
Alternative glass is not inferior to a branded glass. All glass manufactured for the use as windscreens must be SABS approved and both branded and alternative glass are subject to the very same SABS standard and tests. Alternative glass merely come at a much better rate than that of the branded alternative. Alternative glass is accepted as a preferred replacement within the insurance industry, as there is no difference in the quality of the glass. There are instances in which we will consider installing branded glass, but there must be clear merit in this decision. Mostly this will be if the warranty of your vehicle will be effected. If your vehicle is under warranty King Price will require a letter from the manufacturer that confirms that the installation of a non-branded Glass will void your warranty or alternatively in your case you may pay in the difference for branded glass should you wish to do so.
Alternative glass is not inferior to a branded glass. All glass manufactured for the use as windscreens must be SABS approved and both branded and alternative glass are subject to the very same SABS standard and tests. Alternative glass merely come at a much better rate than that of the branded alternative. Alternative glass is accepted as a preferred replacement within the insurance industry, as there is no difference in the quality of the glass. There are instances in which we will consider installing branded glass, but there must be clear merit in this decision. Mostly this will be if the warranty of your vehicle will be effected. If your vehicle is under warranty King Price will require a letter from the manufacturer that confirms that the installation of a non-branded Glass will void your warranty or alternatively in your case you may pay in the difference for branded glass should you wish to do so.
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thabo S's updateReviewer Update
31 Mar 2025, 16:27Thanks for the response.
What I know is aftermarket parts may not be up to OEM standard. All I wanted was for King Price to replace insured parts/items with what is insured. OEM with OEM , non original with non original but I see tha 's not how it operates. King Price is looking for a better rate.
What I know is aftermarket parts may not be up to OEM standard. All I wanted was for King Price to replace insured parts/items with what is insured. OEM with OEM , non original with non original but I see tha 's not how it operates. King Price is looking for a better rate.
tS
thabo S's update31 Mar 2025, 16:27
Reviewer Update
Thanks for the response.
What I know is aftermarket parts may not be up to OEM standard. All I wanted was for King Price to replace insured parts/items with what is insured. OEM with OEM , non original with non original but I see tha 's not how it operates. King Price is looking for a better rate.
What I know is aftermarket parts may not be up to OEM standard. All I wanted was for King Price to replace insured parts/items with what is insured. OEM with OEM , non original with non original but I see tha 's not how it operates. King Price is looking for a better rate.
King Price Insurance's replyOfficial
01 Apr 2025, 09:50Alternative glass is accepted as a preferred replacement within the insurance industry.
King Price Insurance's reply01 Apr 2025, 09:50
Official
Alternative glass is accepted as a preferred replacement within the insurance industry.
tS
thabo S's updateReviewer Update
07 Apr 2025, 10:26Just to give feedback. Alternatively glass that was replaced last week on my car was Not of the same quality as you stipulated above. They replaced it with one that looks like it was either a reject or taken out from another vehicle. The frits on the glass has disturbing marks on it and the glass cut off is not smooth. Can possibly cut you while washing the car.
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thabo S's update07 Apr 2025, 10:26
Reviewer Update
Just to give feedback. Alternatively glass that was replaced last week on my car was Not of the same quality as you stipulated above. They replaced it with one that looks like it was either a reject or taken out from another vehicle. The frits on the glass has disturbing marks on it and the glass cut off is not smooth. Can possibly cut you while washing the car.
King Price Insurance's replyOfficial
07 Apr 2025, 10:55Your concerns have been sent to the service provider for urgent attention.
King Price Insurance's reply07 Apr 2025, 10:55
Official
Your concerns have been sent to the service provider for urgent attention.