LB
Lorraine B

1 reviews | Active since Mar 2009

30 Jul 2020, 18:30

Register any insurance claim ASAP.

This review is really just offering advice. A while ago whilst moving furniture I noticed big ants marching from a small whole in my carpet. I investigated and found another place in the carpet where they were present. I immediately dosed the area with ant poison and having not seen any more activity assumed that was the end of the problem. Time passed and I began to notice areas of the carpet that felt odd when I walked on it. I called King Price and they sent out someone to look. The people from Canyon flooring said they didn't really know what the problem was and thought it may be from a cat? I don't own a cat. Anyhow, because they could not attach the problem to "an event" the claim was denied. I then got a private company to come and look and it became evident that the carpet and underlay was infested with African ants who had made nests throughout the carpet. I had the carpet removed and the flooring replaced at my cost. So it seems I should have notified the insurance company much sooner than I did in order to register an "event" . Don't make the same mistake.

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Replies (2)
King Price Insurance
King Price Insurance's reply31 Jul 2020, 08:12
Official
Hi Lorraine

Should you wish to dispute the outcome of your claim you are welcome to do so by emailing a detailed dispute to *** .  Thank you for your valued feedback.
LB
Lorraine B's update03 Aug 2020, 15:20
Reviewer Update
As advised, I disputed the claim. King price came back in super quick time to advise that the timing of my claim had really no bearing on the outcome. It was rejected as the damage couldn't be categorized into one of the perils that they pay for. Off course, when my private contractor found the damage was caused by the ant infestation , that was rejected as it was categorized as a peril that they don't pay for. That's cleared that up. Hope it at least helps someone.