RS
Rynier S

1 reviews | Active since Apr 2015

07 Nov 2018, 11:08

Refusing car hire.

I am being refused car hire, while my car is being repaired. Even though I have it on my policy.

0
Replies (3)
King Price Insurance
King Price Insurance's reply07 Nov 2018, 16:47
Official
Hi Rynier

The car hire option is only available in the event of a valid claim on your main comprehensive vehicle insurance policy. Our account manager for the scratch and dent value added product will be in contact to discuss your concerns and the way forward.

Royal regards

The kings court  
RS
Rynier S's update07 Nov 2018, 17:13
Reviewer Update
Please point me the place in my policy where it says that. This was not explained when I took out the insurance and it is NOT written like that in my Policy doc.
RS
Rynier S's update09 Nov 2018, 13:05
Reviewer Update
While I am still annoyed about the car hire, I got a chip in my windscreen as well today. Phoned KP and problem was resolved quickly. Someone was sent out to me within 2 hours. Within 4 hours of the incident my windscreen was repaired already. Very impressed with that.