Refuse to pay out claim

<p>We are insured with King Price since February 2015, they broke into our house during April 2016, we informed King Price of the burglary. The assesor gave me a call and informed us the claim was rejected because we are under Debt Review, which is not the case. I do have a letter of proof that I'm not under Debt Review.</p> <p> </p> <p>King Price informed me if I have any further queries, I must take it up with the Ombudsman from King Price.</p> <p> </p> <p>This is totally unacceptable for me, King Price are useless to resolve this.</p> <p> </p> <p>I need an answer on this as soon as possible, otherwise I'm going to take it much further than King Price's Ombudsman.</p>